President's News - June 2020
WOW!!! What a long strange trip it’s been.
COVID-19 rocked our world a bit. Thank you for your patience as we worked through the challenges of protecting you and our staff from the virus, while finding ways to meet your financial needs. Staff adapted and so did you. Our new call center kicked into action and more of you discovered the ability to use our online services to deposit a check, make a payment, and apply for and close a loan. We found we could take care of about 99% of all your needs through those channels and the drive-thrus.
Then there were the furloughs that impacted many of you. We jumped into action and deferred payments to help you. The loan staff processed the deferrals quickly. We are here to help our members through financial difficulties.
While all of this is going on, we are still planning for the future. We are implementing new technology, in the third quarter, that will make it more convenient to talk to someone in the credit union, whether you want to get a loan, open an account, or take out an IRA. We are also in the process of opening a new Skyward branch at 13th and Maize Road in Wichita. This is where the largest number of you, our members, live. Construction will begin this summer.
We are here to be your trusted financial partner today and in the future.