Social Security Administration Services During the Pandemic
Get Help Online or By the Phone

Submitted by ltownsend on July 22, 2020

During the current health crisis, the Social Security Administration has kept its field offices closed. However, SSA does continue to provide help and are committed to providing ongoing benefits and vital services. They remain ready and able to help you online and by phone with most Social Security matters.  SSA Logo

During the COVID-19 pandemic, SSA is asking the public to first try to use their online services before calling. These online services allow you to:

  • Apply for RetirementDisability, and Medicare,
  • Check the status of an application or appeal,
  • Request a replacement Social Security card (in most areas), 
  • Print a benefit verification letter, and 
  • Much more.

You can speak with a representative by calling your local Social Security office or their National 800 Number (1-800-772-1213). SSA provides local office phone numbers conveniently online with the Social Security Office Locator

Most business with the administration can be done online, but many people still rely on phone or in-person help. If you have a critical situation SSA cannot help you with by phone or online, the agency may be able to schedule an appointment for you.

If you need help from SSA, please don’t wait until they can see you in person.  Reach out now and get the help you need.

Additionally, SSA also understands that getting medical and other documentation can be difficult due to the pandemic. So, the agency is continuing to extend certain deadlines wherever possible. Visit for more information. For their updates on the Coronavirus, please visit