President's Message - September 2026

Building Momentum Together

As we move through the second half of 2026, I am pleased to share the continued progress taking place across Skyward Credit Union. The investments we have made in our people, technology, and member experience are producing meaningful results and strengthening our ability to serve you today while preparing Skyward for the future.

A Stronger Skyward

One of the most encouraging signs of our progress is the continued improvement in how efficiently we operate. The strategic investments we have made in leadership, technology, organizational structure, and process improvement are helping us create greater value from our resources while maintaining a strong focus on service.

Our financial foundation also continues to strengthen. Lending activity remains healthy across several areas, core deposit relationships continue to grow, and credit quality remains strong. These results give us a solid foundation to continue investing in the products, services, and capabilities that create long term value for our members.

An Exceptional Member Experience

While financial strength is important, our success is ultimately measured by the experience we provide our members. Our second quarter results show that this continues to be one of Skyward’s greatest strengths.

Our Member Satisfaction score reached 9.12 out of 10, while our Member Effort Score increased to 6.57 out of 7. These results tell us that members continue to have positive experiences with Skyward and find it easy to do business with us.

We are also seeing continued adoption of our digital services, including video banking and online banking, while maintaining strong satisfaction across those channels. Whether you visit a branch, connect with us through our Digital Branch, or manage your finances online, our goal is to provide a consistent and personal Skyward experience.

We are also continuing to welcome new members while focusing on strengthening the relationships we have with those we already serve. We want Skyward to be more than a place where you have an account. We want to be the financial partner you turn to throughout your financial journey.

Preparing for What Comes Next

As we approach this year’s Strategic Planning Session, technology and innovation will be an important part of our discussion. Our focus is not simply on adopting new technology, but on making thoughtful investments that can improve service, strengthen decision making, and help us operate more efficiently.
A significant area of focus will be the continued development of Skyward’s data and Artificial Intelligence strategy. Before broader adoption, we are working to establish the right foundation through strong governance, secure technology, and reliable data. 

This disciplined approach will help ensure that future tools are introduced responsibly and in ways that support both our members and our team.
Looking ahead, we also plan to evaluate emerging changes in financial services, including real-time payments and the new fraud prevention challenges that come with faster movement of money. We will continue monitoring developments such as stablecoins and tokenized deposits so that Skyward remains informed and prepared as the financial landscape evolves.

The goal throughout these discussions is simple. We want to make sure Skyward continues to anticipate change rather than react to it, while ensuring every innovation we pursue supports a better member experience and the long-term strength of the Credit Union.

Looking Ahead

Innovation has always been part of Skyward’s story, and it remains an important part of our future. We will continue strengthening our digital capabilities, improving the member experience, investing in our team, and building the foundation needed to serve members in an increasingly digital financial world.
As we make these investments, our mission remains at the center of everything we do. We are here to support the community who design, build, and sustain the aviation industry by providing innovative financial guidance and solutions.

Thank you for your continued trust and membership. The progress we are celebrating belongs to all of us, and I am excited about where we are headed together.

Kevin Brittain
President & CEO
Skyward Credit Union